We are hiring: Community Associate








About The Workaround      V.1 November 28 2018


The Workaround is a parent-friendly workspace for those who want the workday logistics taken care of in an effortless, inspiring space filled with productive professionals.  Some are parents and some may not be. Everyone is welcome to grow together. We prioritize comfort, ease, strong community and occasional child care programming. Managing parenthood and a professional career is next-level challenging. At our workspace in Toronto’s vibrant east-end, we strive to remove some of the barriers that come with working at home or from your local cafe. Besides, who is more productive than parents? Welcome to your perfect vibe. Workaround parents, workaround your children, work through your toughest challenges with professionals who get it. www.theworkaround.ca


Position Overview

The Community Associate is responsible for first contact with members. If making a workspace for parents means simple logistics, then the Community Associate handles all the details to make the day easy. This includes managing the day-to-day check-in experience for members, ensuring our front desk is always managed as a delightful experience, and that our baseline services like coffee, snacks and WIFI are always flourishing. You are the go-to for all queries - signing up for a tour, coordinating day-passes, and guests. You are the master of regular daily check-ins, meeting room organization, contributing to our internal Slack channel and replenishing the coffee and tea. If the bubbly water and kids snack pouches run low, it’s not a problem because you already ordered more. The Community Associate will report directly to the CEO.


Short-term daily deliverables

  • Be the face of our front desk experience - member check-ins, tour bookings, tours, member queries and emails

  • Manage our space logistics: snacks, coffee + tea, wifi, furniture orders, garbage disposal and replenishing washroom supplies

  • Be on site and available for members Monday - Friday 8:30am - 4:30pm, occasional weeknight and weekend events availability to be determined as needed.

  • Manage daily on-site operations of The Workaround. Ensure a seamless member check-in, welcome guests, keep kitchen and meeting rooms sparkling. Keep the plants alive.

  • Working with our Community Manager, coordinate workshop bookings, member programming and guest reservations for external events.


Qualifications


  • 2-3 years previous work experience in a corporate office or service industry (front of house).

  • Flexible. If there is one thing parents need, it’s accommodating and flexible environments, you’re happy to oblige.

  • Desire to help people and be the public facing role in a company - you love chatting with people, solving their problems, surprising and delighting them.

  • Experience and comfortable with digital cloud tools, Google Docs, Gmail, Slack, Mailchimp, Instagram, Facebook.

  • Knowledge of the early childhood education industry but are not required to have worked for a childcare center before.

  • Are delighted by being around children, especially babies.

  • Desire to work for a fast growing startup - yea, we’re small now, but you know that we are headed big places and you want to be a part of it.

  • Have (or are able to get) CPR & First Aid training certificates

  • Completed police check. If you do not have one already, The Workaround will reimburse you for the cost of this check, once employed.


Contract details


The Workaround is in an early startup stage. That means we will have a lot of learning to do for the rest of 2018 and to kick off 2019. We have every intention to grow salary with sales. That also means short term the operating budget is limited.


Anticipated start date: January 1st 2019. Three month probation after which salary will be reevaluated with deliverables and timelines. Our intention is to offer a profit-sharing incentive for all full-time employees after six months employment.


Initial Salary: $15/hour to start. Salary can rise with net profits and is based on 37.5 hour work-weeks.

Hours: Monday to Friday, 8:30 - 4:30pm, schedule determined with need.

Benefits: free 24/7 access to the space plus ability to host events here free of charge. Unlimited workshop bookings and permission to run events in the space at any time and charge clients. Reimbursement of workshop supplies to a maximum of $250/month. Three weeks paid vacation plus one week closure in December for the holidays. Paid day off for your birthday. Quarterly paid day offsite team event.

Apply with resume and cover letter to hello@theworkaround.ca